This policy explains when a Buyer is eligible for a refund on an order placed through OrganicRanker.co.uk, how refund decisions are made, and what our Link-Live Guarantee covers. It should be read alongside our Terms of Service.

1. Funds Are Held Until You Confirm Delivery

When you place an order, your payment is processed securely through Whop. That amount is held on the platform — it is not released to the Publisher until you confirm the delivery in your Buyer Portal, or until the review window described below passes without a dispute being opened. This gives you a real window to check the work before the Publisher gets paid.

2. What's Covered

You can open a dispute from your Buyer Portal on any paid or completed order if:

• The Publisher never delivered the content or link placement.
• The delivered content does not match the brief you submitted (wrong topic, missing required links, wrong anchor text or target URL).
• The site's listed metrics (DA, DR, niche, traffic) were materially misrepresented at the time of purchase.
• A live link was removed or the article was unpublished within the guaranteed period — see Section 5, Link-Live Guarantee.
• The Publisher missed the agreed delivery/turnaround time by an unreasonable margin without communicating.

Disputes over subjective writing quality within the brief's scope, or over SEO/ranking results, are reviewed case by case — OrganicRanker does not guarantee specific ranking or traffic outcomes from any purchased placement.

3. How to Request a Refund

Go to Buyer Portal → Orders, open the relevant order, and click Open Dispute. Select a reason, add any details or evidence (screenshots, the delivered link, your original brief), and submit. Our team reviews every dispute and responds within 48 hours.

4. Possible Outcomes

After reviewing the evidence from both sides, OrganicRanker will resolve the dispute as one of the following:

• Full refund — the order was not delivered, or fundamentally does not match what was purchased.
• Partial refund — the delivery was usable but fell short in a specific, quantifiable way (e.g. one of several requested links was missing).
• Republish / fix requested — the Publisher is asked to correct the issue (e.g. reinstate a removed link) instead of a refund, where that's the more appropriate outcome.
• No refund — the delivery met the brief and no violation occurred.

Approved refunds are returned to your original Whop payment method and typically appear within 7–14 business days, depending on your bank or card provider's processing time.

5. Link-Live Guarantee

Every published link is automatically monitored — our system checks all live order links daily, with a deeper weekly check, to confirm the page is still live and the link is still present. Publisher listings commit to keeping a purchased link live for a minimum of 12 months from the publish date.

If our monitoring detects that a link has been removed or the page has gone down within that period, both you and our team are notified automatically. You can then request the Publisher reinstate the link, or open a dispute for a refund if it isn't restored promptly.

6. How Refunds Are Funded

Publishers maintain a refundable deposit balance on the platform (minimum $100) specifically to back refunds if a dispute is resolved in the Buyer's favor — this is also what earns a Media Partner their "Verified" badge. When a refund is approved, that amount is drawn from the Publisher's balance, and OrganicRanker separately processes the return payment to you. Your refund is never contingent on the Publisher's balance being sufficient — OrganicRanker guarantees the payout regardless.

7. Non-Refundable Situations

• Orders where you've already clicked "Confirm Delivery" and more than 30 days have passed without the issue being reported.
• Requests based on SEO rankings, traffic, or indexing outcomes rather than delivery quality — these are not guaranteed by OrganicRanker or any Publisher.
• Change-of-mind cancellations after the Publisher has already delivered content matching the brief.
• Whop's own payment processing fees, where applicable, are outside OrganicRanker's control.

8. Questions

If you're unsure whether your situation qualifies, contact us at hello@organicranker.co.uk or via our Contact page before opening a dispute — we're happy to walk you through it.